Healing Sessions:

In the event that we find it necessary to cancel your session, we will contact you immediately and refund any payment made to us within no later than 48 hours via check sent to you through US Postal System.  


We understand there will be circumstances beyond your control and you may find you must cancel your session with less than 24 hours notice. When this happens  ... please read below for our policy.

 

In the event your cancel with more than 24 hours notice:

We will simply ask if you would like to reschedule your session for a later date.


In the event you cancel your session appointment with less than 24 hours notice: 

The first cancellation will not incur a fee. We will simply ask whether you would like to reschedule for a later date. 


After the first cancellation with less than 24 hours notice there will be a charge of $10.00 to reschedule your next appointment.  Under certain circumstances we may choose to waive this surcharge. 

 

Classes/Workshops:

In the event that we cancel a class or workshop for any reason such as insufficient registration, we will notify you as soon as possible and offer a full refund of your prepayment.


We understand that there will be unforeseen circumstances in your life that prevent you from attending one of our classes or workshops which you have preregistered.  When this happens....  please read below for our policy.


In the event you need to cancel:

Any class/workshop fee payment under $100 will not be refundable*.  We will, however, allow you to transfer the payment credit to another class/workshop.  This payment credit must be redeemed within 120 days from the date of your cancellation or you forfeit this credit. 


Any class/workshop fee payment over $100 is partially refundable* if cancellation is made within 15 days prior to class.  All cancellations with less than 15 days prior to class are not refundable.  We will, however, allow you to transfer the payment credit to another class/workshop.  This payment credit must be redeemed within 120 days from the date of your cancellation or you forfeit this credit. 


 *All payments contain a $25.00  processing/handling fee (per class/workshop) which is non-refundable in the event you cancel your class once your payment has been processed. 


How do I let you know?

Cancellation notice must be in writing.  If you are eligible for a refund, written notification of cancellation must be made and delivered to us.  Any payments made by you over and above $25.00 (processing/handling fee)  will be refunded to you within 7 business days after your notice of cancellation is received by us 


Written Notice can be via

Regular USPS mail (P.O. Box 212, Schwenksville, PA 19473

or email (info@gentledovewellness.com)


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